Refund policy

Returns and refunds

We want you to keep only what you love. If a piece is not right, here is exactly what happens.

Changing your mind

You have 7 days from the day your order is delivered to tell us you would like to return it. Email support@arz-e-zeer.com with your order number and we will confirm the return address.

Returned pieces must be unworn and in their original condition, with the box, pouch and all packaging intact. Pieces that show signs of wear cannot be accepted.

Who pays for return delivery

If you are returning because you changed your mind, you arrange and pay for the return delivery. If the piece arrived faulty, damaged, or we sent you the wrong item, we cover it, and we refund your original delivery charge too.

Faulty or damaged on arrival

Email us within 48 hours of delivery with your order number and photographs of the piece and its packaging. We will replace it or refund you in full, whichever you prefer.

Earrings

For hygiene reasons, earrings cannot be returned once the packaging seal is broken, unless they arrived faulty. This does not affect your rights in respect of defective goods.

How refunds are paid

Once your return reaches us and passes a condition check, we issue the refund within 5 working days to your original payment method. Orders paid cash on delivery are refunded by bank transfer — we will ask for your account details when we confirm the return.